The short answer. Canny has a free plan, a Starter plan at $50 per month billed annually, and a Growth plan starting around $79 per month billed annually. What you actually pay depends far less on the tier and far more on one number: your tracked users. That is the number this article is really about.

What is a tracked user?

A tracked user is any customer whose feedback lives in your Canny workspace. Someone who posts an idea, votes, comments, or gets linked to a request by your team counts toward the limit. Your teammates do not drive the price, your customers do.

That model has a built-in irony. The whole point of a feedback tool is getting as many of your users as possible to participate. With tracked-user billing, every success on that front nudges your bill upward.

The plans at a glance

Based on publicly available pricing as of August 2026. Spotted something outdated? Let us know.

Where the bill takes off

Growth scales aggressively. Public reports put Growth at roughly $129 a month at 200 tracked users, around $379 at 700, and about $579 at 1,250. If your product has a few thousand engaged users, you are firmly in custom-quote territory.

Monthly billing costs more. The advertised numbers assume annual commitment. Paying month to month typically runs 20 to 30 percent higher, like Starter jumping from $50 to $79.

The quote is a process. Business pricing has no public number. Budgeting for it means booking a sales call, which makes cost comparisons harder than they should be.

What a real bill looks like

• Small app, under 100 engaged users: $50/mo on annual Starter.
• Growing SaaS, ~700 users leaving feedback: ~$379/mo on Growth.
• Established product, thousands of tracked users: custom quote, commonly cited in the high hundreds per month.

Is Canny worth it?

For mid-size and larger product teams, it can be. Canny's integrations with Jira, Salesforce, Intercom, and the rest of the enterprise stack are the most mature in the category, and features like Autopilot deduplicate and mine feedback from other tools automatically. If your team leans on those daily, the price buys real leverage.

If you mainly need a place where users can post ideas and vote, you are paying for a platform when a board would do. That describes a lot of indie apps and early SaaS products.

The flat-priced alternative

WishKit prices the feedback board flat: free plan to start, Premium at $15 per month, and the price never moves with how many users leave feedback. Unlimited users can submit, vote, and comment. iOS, macOS, visionOS, watchOS and tvOS apps get a native SwiftUI SDK, websites embed the same board with two lines of HTML, and feature requests can even come straight from posts on X.

Frequently asked questions

Does Canny have a free plan?

Yes. The free plan covers a basic board with limits and is a fair way to evaluate the workflow before paying.

Why did my Canny bill go up without changing plans?

Most likely your tracked-user count crossed a threshold. Growth pricing steps up as more of your customers appear in the system, even if your team and usage stayed the same.

What are my alternatives?

We compared the five best Canny alternatives side by side, and there is a detailed WishKit vs Canny comparison if you want the head-to-head.